FAQS
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How To Join
Simply click the Join Now button at the top of this page to get started. You will be directed to create a new account. There is no cost to joining, and you earn 15 points upon signing up. Those who were members of our prior rewards program or who have accounts on our site will be automatically enrolled. By signing up for Atelier Insiders, you accept the Terms of Service and Privacy Policy.
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How do the loyalty tiers work?
There are three tiers: Squeaky, Cheeky, and Vital. Each tier is based on your annual spend on Westman-Atelier.com. You will start to accumulate points and rewards the day you sign up and your annual spend will be calculated one year after your sign-up date.
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How can I earn points?
Many actions will earn you points within our loyalty program and we are always adding new ways! View the complete list of ways to earn on our Atelier Insiders page.
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How do I redeem points?
Once you have accumulated enough points to redeem a reward, you can simply select one reward from the dropdown menu at checkout. Remember that you’ll need to be logged into your Westman-Atelier.com account to see your available points. Points are only redeemable on Westman-Atelier.com.
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What happens to my points when I make a return?
We hope you love every clean beauty purchase, but in the event you need to make a return, the points value of the returned product will be deducted from your balance.
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How do I check my points balance?
Your balance is displayed on the “My Rewards” tab on your My Account page.
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Do my points expire?
As long as you have an active Atelier Insiders account, your points will not expire. Your Atelier Insiders account will only be determined as inactive after there have been no changes to your point balance after 1 year.
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When do new points post to my account?
In most cases you will see new points added to your account immediately after completing the points-eligible action. Points earned for placing an order may take up to 5-7 business days to add to your account. Orders must ship before the points earned are reflected in your account.
At that time, the status of your order will update to “fulfilled” in your Order History and the respective points earned will be listed. In other words, once your order is on its way to you, so are your newly earned points. -
I left a review, why didn't I earn points?
In order to earn points in exchange for writing a product review, you must do so directly via the “Leave Us a Review” email sent to you ~2 weeks following your purchase.
Once your review is verified and reflected on the site, your newly earned points will be listed with your Rewards History within your account.
If you left a review and are still not seeing your points, reach out to care@westman-atelier.com and we will look into the matter for you! -
What is Priority Customer Care?
If you fall into the Cheeky or Vital tiers, you are eligible for Priority Customer Care which ensures you an even quicker response time when you reach out to our Customer Care Team.
In the event that you need assistance, email care@westman-atelier.com and you’ll be the first in line to receive a reply.
Have Squeaky status? Don’t worry – our team is still on standby and happy to assist you with any inquiry you may have. -
When does the $10 Refer A Friend credit post to my account?
Once your referral makes a successful purchase via the link you sent them, you will be notified via email that you have 350 new points available in your account. That’s equal to $10 USD!
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How do I get my birthday gift?
On your birthday you will receive an email with all of the details of your birthday treat. The higher the tier, the juicier the treat. Apply the provided discount code at checkout to redeem your exclusive treat. This offer must be redeemed within the month of receiving and cannot be combined with other promotion codes or point redemptions.
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How can I get early access to products and promotions?
Members with Cheeky and Vital status will receive early access to new product releases and offers throughout the year. Keep an eye out in your email inbox!
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Can I combine points with an additional promo code at checkout?
Unfortunately, no. Points and promotional codes are currently not able to be combined at checkout.
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Can I join Atelier Insiders as an international customer?
Yes, but please note that all points for cash amounts are reflected in US Dollars on our site, no matter the region you reside or checkout in.
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Will I receive points for purchases I have made prior to signing up for the loyalty program?
Points will begin accumulating for all customers starting on the program launch date of March 14th, 2024. For customers who are already Atelier Insiders, you will be gifted 100 points as a token of appreciation.
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Will my tier status expire?
If you do not earn the points required to maintain your status within 12 months, your status will change to the relevant tier based on your spend. Once you have attained Cheeky or Vital status, your status is valid for the next 12 months.